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Globalization, Communication and the Workplace

By: Dr Gail Forey (Author) , Dr Jane Lockwood (Author)

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Ksh 45,900.00

Format: Hardback or Cased Book

ISBN-13: 9780826446077

Publisher: Bloomsbury Publishing PLC

Publication Date: Jun 24th, 2010

Weight: 570 grams

Dimension: 24.40 x 16.20 x 2.20 cms

Category: Semantics, discourse analysis, etc

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A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It integrates the work of applied linguists, teachers, trainers and businesses.

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