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Gower Handbook of Call and Contact Centre Management

By: Natalie Calvert (Author)

Manufacture on Demand

Ksh 31,200.00

Format: Hardback or Cased Book

ISBN-13: 9780566085109

Publisher: Taylor & Francis Ltd

Publication Date: Nov 25th, 2004

Dimension: 24.60 x 17.40 x 78.50 cms

Category: Customer services

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Business Hardbacks - Sales, Marketing and Customer Service A Contact Centre is fundamentally all about customers. The people, processes and technologies employed are all there to create powerful and memorable moments of truth - moments that make a difference between losing a customer and winning customers' hearts and minds.

Get Gower Handbook of Call and Contact Centre Management by Natalie Calvert at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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