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How to Manage the IT Help Desk

By: Noel Bruton (Author)

Manufacture on Demand

Ksh 16,800.00

Format: Paperback or Softback

ISBN-13: 9780750649018

Publisher: Taylor & Francis Ltd

Publication Date: Apr 8th, 2002

Weight: 734 grams

Dimension: 24.40 x 17.80 x 2.10 cms

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Are you overworked, unappreciated and under-resourced? This book offers tools for measuring productivity and features ten steps for successful support, while User Support successes and failures are revealed in case studies. It also gives you techniques for justifying staff and other expenditure; gaining senior management support; and more.

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