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How to Measure Customer Satisfaction

By: UK) Hill Nigel (London School of Hygiene and Tropical Diseases (Author) , John Brierley (Author)

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Ksh 9,600.00

Format: Paperback or Softback

ISBN-13: 9780566085956

Publisher: Taylor & Francis Ltd

Publication Date: Dec 29th, 2003

Weight: 294 grams

Dimension: 24.30 x 17.10 x 1.20 cms

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Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.

Get How to Measure Customer Satisfaction by Nigel (London School of Hygiene and Tropical Diseases, UK) Hill at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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