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Improving Public Services

By: University of Maryland) Besharov Norman and Florence Brody Professor Douglas J. (Norman and Florence Brody Professor (Author) , American University) Baehler Scholar in Residence Karen J. (Scholar in Residence (Author) , ABT Associates) Klerman Principal Associate Jacob Alex (Principal Associate (Author)

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Ksh 25,350.00

Format: Hardback or Cased Book

ISBN-13: 9780190646059

Publisher: Oxford University Press Inc

Publication Date: Feb 23rd, 2017

Weight: 626 grams

Dimension: 16.50 x 24.20 x 3.30 cms

Category: Psychological testing & measurement

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This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.

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