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Improving the Quality of Library Services for Students with Disabilities

By: Peter Hernon (Author) , Philip Calvert (Author)

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Ksh 10,200.00

Format: Paperback or Softback

ISBN-13: 9781591583004

Publisher: Bloomsbury Publishing Plc

Publication Date: Dec 1st, 2005

Category: Library & information services

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Discusses the circumstances affecting services for the disabled, and provides two versions of a data collection instrument, loosely based on SERVQUAL, that individual institutions can modify to reflect their particular needs. This book aims to assist libraries and other service components of academic institutions to adopt a proactive position.

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