Innovative Advisory Services in the Virtual World : An Empowerment Perspective
2014 ed.
Book Details
Format
Paperback / Softback
Book Series
SpringerBriefs in Business
ISBN-10
3642411118
ISBN-13
9783642411113
Edition
2014 ed.
Publisher
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Imprint
Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Country of Manufacture
DE
Country of Publication
GB
Publication Date
Oct 24th, 2013
Print length
67 Pages
Product Classification:
E-commerce: business aspectsCustomer services
Ksh 8,100.00
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How to effectively design and deliver virtual advisory services can be a mystery to many public and private organisations. Based on a thorough analysis of abundant typical applications in various business and government sectors, this book discusses the current status and future trends of virtual advisory services in digital environments.
How to effectively design and deliver virtual advisory services can be a mystery to many public and private organisations. This study examines the interesting phenomenon of providing virtual advisors to assist users in accomplishing their tasks in the digital world. Based on a thorough analysis of abundant typical applications in various business and government sectors, this book discusses the current status and future trends of virtual advisory services in digital environments. This book also reveals exactly what users expect from such services, and what they hate! It provides thought-provoking guidelines for best practice in the design and provision of virtual advisors on e-portals.
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