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Introduction to Reference Work in the 21st Century

By: Joseph Janes (Author)

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Ksh 20,250.00

Format: Paperback or Softback

ISBN-13: 9781555704292

Publisher: Neal-Schuman Publishers Inc

Publication Date: Apr 30th, 2003

Category: Library, archive & information management

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An introduction to reference work in the fast-moving 21st century. Joseph Janes seeks to identify user needs and choose the best reference approaches for seeing that those needs are met. He addresses questions such as what is the optimal mix of desk/phone/e-mail/chat?

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