ITIL FOUNDATIONS COURSEWARE
Book Details
Format
Paperback / Softback
ISBN-10
9401800812
ISBN-13
9789401800815
Publisher
VAN HAREN PUBLISHING
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Nov 11th, 2016
Print length
364 Pages
Weight
1,084 grams
Dimensions
21.10 x 29.70 x 2.80 cms
Ksh 11,700.00
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ITIL Foundation 3 daysThe purpose of the course is to ensure that students gain an understanding of the IT Processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as Service Strategy Service Design Service Transition and Service Operation. Students will also appreciate the concept of continual service improvement and quality control.Youll learn On successful completion of the course delegates will be able to understandService management as a practice comprehensionThe ITIL service lifecycle comprehensionGeneric
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