ITIL INTERMEDIATE SERVICE OPERATION COUR
Book Details
Format
Paperback / Softback
ISBN-10
9401801355
ISBN-13
9789401801355
Publisher
VAN HAREN PUBLISHING
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Mar 24th, 2017
Print length
432 Pages
Weight
1,402 grams
Dimensions
21.10 x 29.70 x 3.30 cms
Ksh 18,350.00
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ITIL Intermediate Service Operation 3 daysThis course leads to the ITIL Certificate Service Operation. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes.Youll learn Detailed understanding of processes, functions and activities related to Service operations within the Service Lifecycle.Introduction to service operationService operation
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