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Levels of Corporate Globalization
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Levels of Corporate Globalization : Developing a Measurement Scale for Global Customer Management

Book Details

Format Hardback or Cased Book
ISBN-10 1403936250
ISBN-13 9781403936257
Publisher Palgrave USA
Imprint Palgrave Macmillan
Country of Manufacture GB
Country of Publication GB
Publication Date Apr 30th, 2004
Print length 192 Pages
Weight 380 grams
Product Classification: Customer services
Ksh 16,200.00
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This book presents a new and practical segmentation approach to be used in global customer management in the form of a scale by which to measure the level of corporate globalization.
This book presents a new and practical segmentation approach to be used in global customer management in the form of a scale by which to measure the level of corporate globalization. This is a tool that will help companies segment their customers and enable them to adapt customer management strategies when dealing with increasingly global customers. This in turn helps determine the company's own strategic position, thereby enhancing corporate performance.

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