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Listening to the Customer

By: Peter Hernon (Author) , Joseph R. Matthews (Author)

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Ksh 12,000.00

Format: Paperback or Softback

ISBN-13: 9781598847994

Publisher: Bloomsbury Publishing Plc

Publication Date: May 23rd, 2011

Dimension: 25.40 x 17.80 x 45.40 cms

Category: LIBRARY & INFORMATION SCIENCES

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A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling libraries to develop services that meet or exceed their patrons' changing expectations.

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