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Managing High-Tech Services Using a CRM Strategy

By: USA) Blumberg Pennsylvania Gladwyne Donald F. (D.F. Blumberg Associates (Author)

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Ksh 31,200.00

Format: Hardback or Cased Book

ISBN-13: 9781574443462

Publisher: Taylor & Francis Inc

Publication Date: Dec 23rd, 2002

Dimension: 23.40 x 15.60 x 67.60 cms

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Explores how to manage and direct any service organization utilizing a high tech strategy supported by the Customer Relationship Management (CRM) infrastructure. This book shows you how to rethink the basic service business model and the key operational dynamics in order to optimize your service business, both strategically and tactically.

Get Managing High-Tech Services Using a CRM Strategy by Donald F. (D.F. Blumberg Associates, Gladwyne, Pennsylvania, USA) Blumberg at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Taylor & Francis Inc and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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