Meeting Customer Needs
by
Ian Smith
Book Details
Format
Hardback or Cased Book
ISBN-10
1138433233
ISBN-13
9781138433236
Publisher
Taylor & Francis Ltd
Imprint
Routledge
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Aug 1st, 2025
Print length
232 Pages
Weight
590 grams
Product Classification:
Management of specific areasCustomer services
Ksh 27,900.00
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Part of the "Chartered Management of Institute" series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. It features examples and case studies.
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