Modern Analysis of Customer Surveys : with Applications using R
Book Details
Format
Hardback or Cased Book
Book Series
Statistics in Practice
ISBN-10
0470971282
ISBN-13
9780470971284
Publisher
John Wiley & Sons Inc
Imprint
John Wiley & Sons Inc
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jan 6th, 2012
Print length
528 Pages
Weight
914 grams
Dimensions
17.50 x 25.20 x 2.90 cms
Product Classification:
Customer servicesProbability & statisticsMathematical & statistical software
Ksh 15,650.00
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Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys conducted by business and industry are analyzed in a very simple way, without using models or statistical methods. Typical reports include descriptive statistics and basic graphical displays.
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