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On the Front Line

By: Stephen J. Frenkel (Author) , Marek Korczynski (Author) , Karen A. Shire (Author)

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Ksh 25,200.00

Format: Hardback or Cased Book

ISBN-13: 9780801435874

Publisher: Cornell University Press

Publication Date: Jun 22nd, 1999

Weight: 454 grams

Dimension: 23.50 x 15.50 x 2.40 cms

Category: Sociology: work & labour

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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...

Get On the Front Line by Stephen J. Frenkel at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Cornell University Press and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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