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Perfect Phrases for Customer Service, Second Edition

By: Robert Bacal (Author)

1 in stock

Ksh 2,350.00

Format: Paperback or Softback

ISBN-13: 9780071745062

Publisher: McGraw-Hill Education - Europe

Publication Date: Jan 16th, 2011

Weight: 236 grams

Dimension: 20.30 x 13.20 x 1.60 cms

Category: Customer services

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Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

Get Perfect Phrases for Customer Service, Second Edition by Robert Bacal at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by McGraw-Hill Education - Europe and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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