Principles of Hotel Front Office Operations
Book Details
Format
Paperback / Softback
ISBN-10
1844800903
ISBN-13
9781844800902
Publisher
Cengage Learning EMEA
Imprint
Cengage Learning EMEA
Country of Manufacture
SG
Country of Publication
GB
Publication Date
Nov 27th, 2001
Print length
336 Pages
Weight
592 grams
Dimensions
24.50 x 19.20 x 1.90 cms
Product Classification:
Hospitality industry
Ksh 15,650.00
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This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.
This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.
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