Professional Front Office Management : Pearson New International Edition
Book Details
Format
Paperback / Softback
ISBN-10
1292026987
ISBN-13
9781292026985
Publisher
Pearson Education Limited
Imprint
Pearson Education Limited
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Nov 1st, 2013
Print length
656 Pages
Weight
1,574 grams
Dimensions
27.90 x 21.60 x 3.40 cms
Ksh 14,750.00
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Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
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