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Quality Facility Management

By: Stormy Friday (Author) , David G. Cotts (Author)

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Ksh 21,700.00

Format: Hardback or Cased Book

ISBN-13: 9780471023227

Publisher: John Wiley & Sons Inc

Publication Date: Oct 12th, 1994

Weight: 717 grams

Dimension: 25.80 x 18.20 x 2.20 cms

Category: Production & quality control management

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Reveals why customers must be the driving force behind your quality effort, how you can exceed customers' performance expectations, and how you can effectively recover from service mistakes. This title shows how to engineer a program of continuous quality improvement by assuming a specific leadership role.

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