Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage
by
Kevin Robson
Book Details
Format
Hardback or Cased Book
ISBN-10
1118345568
ISBN-13
9781118345566
Publisher
John Wiley & Sons Inc
Imprint
John Wiley & Sons Inc
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Nov 16th, 2012
Print length
280 Pages
Weight
554 grams
Dimensions
23.30 x 16.20 x 2.00 cms
Product Classification:
Management & management techniquesCustomer servicesOrganizational theory & behaviour
Ksh 4,700.00
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Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of service where the relationship between an organization and the customer is an integral part of the product offering.
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