Service Excellence in Organizations, Volume II : Eight Key Steps to Follow and Achieve It
Book Details
Format
Paperback / Softback
ISBN-10
1949991172
ISBN-13
9781949991178
Publisher
Business Expert Press
Imprint
Business Expert Press
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jun 30th, 2019
Print length
134 Pages
Weight
208 grams
Dimensions
15.10 x 22.80 x 1.20 cms
Product Classification:
Management & management techniquesCustomer servicesService industries
Ksh 3,950.00
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Quality
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Presents mechanisms, tools, and techniques to help embed excellence as the foundation of value that an organization delivers. The book contains practical examples and a self-assessment diagnostic tool to identify organizational areas of strength, and aspects to improve.
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