Service Failures and Recovery in Tourism and Hospitality : A Practical Manual
Book Details
Format
Hardback or Cased Book
ISBN-10
1786390671
ISBN-13
9781786390677
Publisher
CABI Publishing
Imprint
CABI Publishing
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Oct 20th, 2017
Print length
244 Pages
Weight
736 grams
Dimensions
18.00 x 25.10 x 2.00 cms
Product Classification:
Tourism industryHospitality industrySport & leisure industries
Ksh 17,150.00
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Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.
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