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Service Failures and Recovery in Tourism and Hospitality

By: Turkey) Koc Bandirma Onyedi Eylul University Erdogan (Professor (Author)

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Ksh 19,600.00

Format: Hardback or Cased Book

ISBN-13: 9781786390677

Publisher: CABI Publishing

Publication Date: Oct 20th, 2017

Weight: 736 grams

Dimension: 18.00 x 25.10 x 2.00 cms

Category: Tourism industry

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Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.

Get Service Failures and Recovery in Tourism and Hospitality by Erdogan (Professor, Bandirma Onyedi Eylul University, Turkey) Koc at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by CABI Publishing and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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