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Service Leadership

By: Svafa Gronfeldt (Author) , Judith Banks Strother (Author)

Manufacture on Demand

Ksh 27,600.00

Format: Paperback or Softback

ISBN-13: 9781412913751

Publisher: SAGE Publications Inc

Publication Date: Dec 13th, 2005

Weight: 596 grams

Dimension: 17.70 x 25.30 x 1.90 cms

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Providing a focus on strategy throughout the text, this book introduces and operationalizes the concept of service leadership. This book provides discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context.

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