Service Level Manager : Careers in IT service management
Book Details
Format
Paperback / Softback
Book Series
BCS Guides to IT Roles
ISBN-10
178017294X
ISBN-13
9781780172941
Publisher
BCS Learning & Development Limited
Imprint
BCS, The Chartered Institute for IT
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jul 31st, 2017
Print length
152 Pages
Weight
172 grams
Dimensions
19.80 x 12.90 x 0.90 cms
Ksh 3,600.00
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The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
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