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Service Management Principles for Hospitality & Tourism

By: USA) Kandampully The Ohio State University Jay (Professor of service management and hospitality (Author) , Australia) Solnet Brisbane The University of Queensland's Business School David (Associate professor of service management and hospitality (Author)

2 in stock

Ksh 8,900.00

Format: Paperback or Softback

ISBN-13: 9781911635161

Publisher: Goodfellow Publishers Limited

Publication Date: Sep 1st, 2019

Weight: 678 grams

Dimension: 19.30 x 24.50 x 2.40 cms

Category: Tourism industry

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Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience.

Get Service Management Principles for Hospitality & Tourism by Jay (Professor of service management and hospitality, The Ohio State University, USA) Kandampully at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Goodfellow Publishers Limited and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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