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Service Quality in Academic Libraries

By: Peter Hernon (Author) , Ellen Altman (Author)

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Format: Hardback or Cased Book

ISBN-13: 9781567502091

Publisher: Bloomsbury Publishing Plc

Publication Date: Jan 1st, 1996

Category: Library, archive & information management

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Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs.

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