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Statistical Methods in Customer Relationship Management

By: Atlanta) Kumar V. (Georgia State University (Author) , J. Andrew (University of North Carolina) Petersen (Author)

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Ksh 17,800.00

Format: Hardback or Cased Book

ISBN-13: 9781119993209

Publisher: John Wiley & Sons Inc

Publication Date: Sep 28th, 2012

Weight: 504 grams

Dimension: 23.70 x 15.30 x 1.90 cms

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Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies that lead to future firm profitability, with emphasis on developing an understanding of Customer Relationship Management (CRM) models as the guiding concept for profitable customer management.

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