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The 4 Rs of Reference

By: David A. Tyckoson (Author)

Extended Catalogue

Ksh 18,100.00

Format: Paperback or Softback

ISBN-13: 9780838916438

Publisher: American Library Association

Publication Date: Jul 31st, 2023

Dimension: 22.90 x 15.20 x 52.50 cms

Category: Reference services

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A sometimes invisible pathway lies between a patron's initial question and what the patron actually wants to find out. This book gives reference librarians a set of techniques for illuminating that pathway, showing ways to interact with library users that will help them communicate what they're really looking for.

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