The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Book Details
Format
Hardback or Cased Book
ISBN-10
0470189088
ISBN-13
9780470189085
Publisher
John Wiley & Sons Inc
Imprint
Jossey-Bass Inc.,U.S.
Country of Manufacture
US
Country of Publication
GB
Publication Date
Apr 9th, 2008
Print length
336 Pages
Weight
594 grams
Dimensions
23.30 x 15.70 x 3.10 cms
Product Classification:
Customer services
Ksh 4,300.00
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Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.
Get The Best Service is No Service by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by John Wiley & Sons Inc and it has pages.
