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The Big Book of Customer Service Training Games

By: Peggy Carlaw (Author) , Vasudha Deming (Author)

Manufacture on Demand

Ksh 4,100.00

Format: Paperback or Softback

ISBN-13: 9780070779747

Publisher: McGraw-Hill Education - Europe

Publication Date: Oct 16th, 1998

Weight: 348 grams

Dimension: 19.00 x 23.40 x 1.20 cms

Category: Industrial or vocational training

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Delivery by 26 November when you order within the next 1 days 12 hours 16 minutes 55 seconds

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With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, it utilizes techniques such as role-playing, charades, brainstorming, and debate.

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