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The Call Center Handbook

By: Keith Dawson (Author)

Manufacture on Demand

Ksh 13,700.00

Format: Paperback or Softback

ISBN-13: 9781578200191

Publisher: Taylor & Francis Ltd

Publication Date: Mar 30th, 2007

Dimension: 22.90 x 15.20 x 53.00 cms

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This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.

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