The Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center
by
Keith Dawson
Book Details
Format
Paperback / Softback
ISBN-10
1578203058
ISBN-13
9781578203055
Publisher
Taylor & Francis Ltd
Imprint
CMP Books
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Nov 20th, 2003
Print length
283 Pages
Weight
472 grams
Ksh 8,650.00
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A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Get The Call Center Handbook by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has pages.
