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The Call Centre Training Handbook

By: Ph.D. Wilson John P. (Author)

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Ksh 0.00

Format: Hardback or Cased Book

ISBN-13: 9780749450885

Publisher: Kogan Page Ltd

Publication Date: Dec 3rd, 2008

Weight: 734 grams

Dimension: 24.60 x 16.30 x 2.90 cms

Category: Personnel & human resources management

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The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.

Get The Call Centre Training Handbook by John P., Ph.D. Wilson at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Kogan Page Ltd and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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