The Call Centre Training Handbook : A Complete Guide to Learning and Development in Contact Centres
Book Details
Format
Hardback or Cased Book
ISBN-10
0749450886
ISBN-13
9780749450885
Publisher
Kogan Page Ltd
Imprint
Kogan Page Ltd
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Dec 3rd, 2008
Print length
336 Pages
Weight
734 grams
Dimensions
24.60 x 16.30 x 2.90 cms
Product Classification:
Personnel & human resources managementCustomer services
Ksh 9,350.00
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The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.
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