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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

By: Reza Soudagar (Author) , Vinay Iyer (Author) , Volker Hildebrand (Author)

2 in stock

Ksh 7,200.00

Format: Hardback or Cased Book

ISBN-13: 9780071786973

Publisher: McGraw-Hill Education - Europe

Publication Date: Dec 16th, 2011

Weight: 616 grams

Dimension: 23.40 x 16.30 x 2.60 cms

Category: Customer services

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Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding customer expectations.

Get The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers by Reza Soudagar at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by McGraw-Hill Education - Europe and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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