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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

By: Sriram Dasu (Author) , Richard Chase (Author)

5 in stock

Ksh 5,050.00

Format: Hardback or Cased Book

ISBN-13: 9780071809931

Publisher: McGraw-Hill Education - Europe

Publication Date: Aug 16th, 2013

Weight: 488 grams

Dimension: 23.50 x 16.30 x 2.10 cms

Category: Customer services

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Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.

Get The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business by Sriram Dasu at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by McGraw-Hill Education - Europe and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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Mind, Body, & Spirit