The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift
Book Details
Format
Hardback or Cased Book
ISBN-10
1119572762
ISBN-13
9781119572763
Publisher
John Wiley & Sons Inc
Imprint
John Wiley & Sons Inc
Country of Manufacture
US
Country of Publication
GB
Publication Date
Jun 29th, 2020
Print length
384 Pages
Weight
684 grams
Dimensions
16.50 x 23.60 x 3.80 cms
Product Classification:
Business strategyCustomer services
Ksh 3,950.00
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If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. Shows leaders how their digital implementations will make them more Amazon-likeHelps you deliver recurring revenueShows you how to embrace customer retentionDemonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.
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