The Customer Success Pioneer : The first 12 months of your journey into growth
by
Kellie Lucas
Book Details
Format
Paperback / Softback
ISBN-10
1788600398
ISBN-13
9781788600392
Publisher
Practical Inspiration Publishing
Imprint
Practical Inspiration Publishing
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Oct 25th, 2019
Print length
288 Pages
Weight
370 grams
Dimensions
14.00 x 21.70 x 2.00 cms
Product Classification:
Sales & marketing managementCustomer services
Ksh 2,900.00
Werezi Extended Catalogue
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Find the right path the first time! Use this transformation handbook to navigate your way through the first year of defining, establishing and expanding a world-class Customer Success function for your company.
*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!*
- Are you a Customer Success Executive or making your way up the Customer Success ladder?
- Do you want to transform churn into maximum recurring revenue and growth?
- Are you looking for a clear route to an established framework?
- Are you determined to be proactive, rather than constantly firefighting, with your customers?
- Is your company invested in or implementing a customer-focused philosophy?
If you answered yes to any of these questions, this book is for you!
Customer Success is an emerging discipline for professionals pioneering revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals.
The Customer Success Pioneer is a practical handbook for creating a best-in-practice Customer Success function from the ground up. It will help you ensure that your existing portfolio of customers become successful partners - delighted, committed and renewing - by putting in place processes that will work across your portfolio and into the future. This book will help you find the essential frameworks to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional.
Get The Customer Success Pioneer by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Practical Inspiration Publishing and it has pages.
