The Experience : How to Wow Your Customers and Create a Passionate Workplace
by
Lior Arussy
Book Details
Format
Hardback or Cased Book
ISBN-10
1578203066
ISBN-13
9781578203062
Publisher
Taylor & Francis Ltd
Imprint
CMP Books
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jan 10th, 2002
Print length
128 Pages
Weight
352 grams
Dimensions
16.00 x 23.80 x 1.60 cms
Product Classification:
Management & management techniquesCustomer services
Ksh 5,350.00
Werezi Extended Catalogue
0 in stock
Delivery Location
Delivery fee: Select location
Secure
Quality
Fast
'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop
An important read for all company managers who value their customers. Companies rush to reduce costs and automate services, turning relationships into an efficiency machine. The problem is that relationships are not about efficiency, they are about a human touch. One cannot automate relationships. Relationships and experiences can be created only by humans. This book is about building sustainable relationships through positive experiences. It is a journey of a manager who discovers that people come first and tools come second. It is based on realizing that the key to the future customer experience is well rooted in the way old neighborhood stores used to deliver personal service, one customer at a time, one experience at a time.
Get The Experience by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has pages.
