The Forgotten Leg of Quality : Customer Service
Book Details
Format
Paperback / Softback
Book Series
Practical Quality of the Future
ISBN-10
1041095317
ISBN-13
9781041095316
Publisher
Taylor & Francis Ltd
Imprint
CRC Press
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Dec 30th, 2025
Print length
320 Pages
Weight
534 grams
Dimensions
23.30 x 15.70 x 2.30 cms
Product Classification:
Quality Assurance (QA) & Total Quality Management (TQM)Quality Assurance (QA) and Total Quality Management (TQM)Production & quality control managementProduction and quality control managementCustomer servicesOwnership & organization of enterprisesOwnership and organization of enterprises
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This book emphasizes the importance of customer service in various industries, highlighting its role in profitability. It presents numerous examples to remind leaders of the detrimental impact of neglecting customer service and the need for proactive measures.
This book emphasizes the importance of customer service in various industries and highlights its role in profitability. It presents numerous examples to remind leaders of the detrimental impact of neglecting customer service and the need for proactive measures. The Forgotten Leg of Quality: Customer Service explores the link between customer service theory and real-world issues, such as dissatisfaction, failure, and cost. It highlights systemic failures caused by noncompliance with regulations and standards and provides strategies for implementing them. Methodologies and tools are provided to help improve recall rates and minimize nonconformances. Through an analysis of customer satisfaction, this book utilizes various statistical studies and methodologies to aid customer service practitioners in enhancing their reporting and evaluation processes.
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