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The Handbook of Customer Satisfaction and Loyalty Measurement

By: UK) Hill Nigel (London School of Hygiene and Tropical Diseases (Author) , Jim Alexander (Author)

Manufacture on Demand

Ksh 28,800.00

Format: Hardback or Cased Book

ISBN-13: 9780566087448

Publisher: Taylor & Francis Ltd

Publication Date: Sep 28th, 2006

Weight: 674 grams

Dimension: 18.10 x 25.10 x 2.30 cms

Category: Market research

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The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.

Get The Handbook of Customer Satisfaction and Loyalty Measurement by Nigel (London School of Hygiene and Tropical Diseases, UK) Hill at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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