The Offer You Can't Refuse : What If Customers Want More Than Excellent Service?
Book Details
Format
Paperback / Softback
Book Series
Lannoo Campus
ISBN-10
9401470359
ISBN-13
9789401470353
Publisher
Lannoo Publishers
Imprint
Lannoo Publishers
Country of Manufacture
BE
Country of Publication
GB
Publication Date
Oct 2nd, 2020
Print length
256 Pages
Weight
650 grams
Dimensions
17.00 x 23.90 x 2.10 cms
Product Classification:
Public relationsCustomer servicesSustainability
Ksh 5,400.00
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How can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social commitment.
How can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social commitment. The past ten years have been marked by the arrival of 4G, mobile services, and robotics. These technologies have brought about a revolution in the field of customer experience and in the future, this will evolve even further. As a company, you will have to take a more active part in the personal life journey of your customers. This opens up the opportunity to tackle, together with your customer, concrete social world problems, including climate change, mobility, and health care. Customers increasingly seek out companies that do good for both themselves, and the world.
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