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The Smiling Chatbot

By: Konstantin Prinz (Author)

Extended Catalogue

Ksh 16,200.00

Format: Paperback or Softback

ISBN-13: 9783658400279

Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG

Publication Date: Dec 2nd, 2022

Dimension: 21.00 x 14.80 x 32.50 cms

Category: BUSINESS & MANAGEMENT (Reserve KJ* codes for use with academic or specialist works and works for professionals. See VS* codes for personal careers advice, secrets of success, etc)

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The results show that the expression of positive emotions by a chatbot enriches the service interactions by transmitting positive emotions that, in the further course, do also lead to a better evaluation of the service experienced.

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Mind, Body, & Spirit