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The V-Model of Service Quality

By: Namibia) Whyte Grafton (University of Namibia (Author)

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Ksh 10,300.00

Format: Paperback or Softback

ISBN-13: 9781787696068

Publisher: Emerald Publishing Limited

Publication Date: Oct 18th, 2018

Dimension: 19.80 x 12.90 x 17.30 cms

Category: Quality Assurance & Total Quality Management

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The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.

Get The V-Model of Service Quality by Grafton (University of Namibia, Namibia) Whyte at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Emerald Publishing Limited and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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