The V-Model of Service Quality : An Exploration of African Customer Service Delivery Metrics
Book Details
Format
Paperback / Softback
Book Series
Emerald Points
ISBN-10
1787696065
ISBN-13
9781787696068
Publisher
Emerald Publishing Limited
Imprint
Emerald Publishing Limited
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Oct 18th, 2018
Print length
160 Pages
Weight
173 grams
Dimensions
19.80 x 12.90 x 1.00 cms
Product Classification:
Quality Assurance (QA) & Total Quality Management (TQM)Customer services
Ksh 8,300.00
Werezi Extended Catalogue
0 in stock
Delivery Location
Delivery fee: Select location
Secure
Quality
Fast
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
Get The V-Model of Service Quality by at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Emerald Publishing Limited and it has pages.
