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The V-Model of Service Quality

By: Namibia) Whyte Grafton (University of Namibia (Author)

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Ksh 10,300.00

Format: Paperback or Softback

ISBN-13: 9781787696068

Publisher: Emerald Publishing Limited

Publication Date: Oct 18th, 2018

Dimension: 19.80 x 12.90 x 17.30 cms

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The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.

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