Name: This is Service Design Doing
Brand: O'Reilly Media
SKU: 9781491927182
Price: 7200 KES
Availability: OutOfStock
ISBN: 9781491927182

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Get This is Service Design Doing by Adam Lawrence, Jakob Schneider at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by O'Reilly Media and it has 500 pages.