This is Service Design Doing : Applying Service Design Thinking in the Real World
Book Details
Format
Paperback / Softback
ISBN-10
1491927186
ISBN-13
9781491927182
Publisher
O'Reilly Media
Imprint
O'Reilly Media
Country of Manufacture
US
Country of Publication
GB
Publication Date
Jan 19th, 2018
Print length
500 Pages
Weight
854 grams
Dimensions
18.70 x 23.30 x 2.50 cms
Product Classification:
User interface design & usabilityUser interface design and usability
Ksh 7,200.00
Publisher Out of Stock
0 in stock
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Quality
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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
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