Total Quality Service : Principles, Practices, and Implementation
Book Details
Format
Hardback
ISBN-10
1884015832
ISBN-13
9781884015830
Publisher
Taylor & Francis Inc
Imprint
CRC Press Inc
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Aug 1st, 1995
Print length
332 Pages
Weight
710 grams
KSh 30,950.00
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Total Quality Service rises to the business challenge of the 90s
Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied.
What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times.
Companies that do not provide quality service not only won''t compete-they won''t exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times.
Companies that do not provide quality service not only won''t compete-they won''t exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
Get Total Quality Service by D.H. Stamatis at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Taylor & Francis Inc and it has 332 pages.
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