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Tourist Customer Service Satisfaction

By: Francis Noe (Author) , USA) Uysal New Jersey Muzaffer (Point Pleasant (Author) , Vincent Magnini (Author)

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Ksh 36,000.00

Format: Hardback or Cased Book

ISBN-13: 9780415578042

Publisher: Taylor & Francis Ltd

Publication Date: Jul 22nd, 2010

Weight: 454 grams

Dimension: 24.40 x 16.50 x 1.70 cms

Category: Customer services

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Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. This book explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges.

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