Trusted : The human approach to building outstanding client relationships in a digitised world

Name: Trusted
Brand: Practical Inspiration Publishing
SKU: 9781910056554
Price: 2900 KES
Availability: OutOfStock
ISBN: 9781910056554

by Donna Whitbrook , Lyn Bromley

Book Details

Format Paperback / softback

ISBN-10 1910056553

ISBN-13 9781910056554

Publisher Practical Inspiration Publishing

Imprint Practical Inspiration Publishing

Country of Manufacture GB

Country of Publication GB

Publication Date Nov 16th, 2017

Print length 232 Pages

Weight 364 grams

Dimensions 13.90 x 21.60 x 2.30 cms

Product Classification: Occupational & industrial psychology Occupational and industrial psychology Business communication & presentation Business communication, etiquette and presentation Customer services

KSh 2,900.00

Currently unavailable 0 in stock

Delivery Location

County

Location

Delivery fee: Select location

Secure

Quality

Fast

In a world of increasingly digitised interactions we still have a desire to connect on a human level. Trusted is full of inspirational ideas, top tips and insights from our experience of working with world-class organisations. It shows leaders how to focus on the skills that impact on the client experience and deliver outstanding service.

Shortlisted for the Judges’ Choice Award, The Business Book Awards 2017

In a world of increasingly digitised interactions it’s more essential than ever for businesses to connect with their customers and staff on a human level.

Trusted gives clear strategies to build and maintain deep professional relationships, authentically. The revolutionary T-spot model explores the five essential areas that must be aligned to create professional trust - mindset, communication, interaction, behaviour and professional image - and reveals where the ‘credibility thief’ is damaging that trust and, ultimately, your profits.

Beautifully designed with concepts illustrated visually throughout, Trusted is full of inspirational ideas, top tips and insights drawn from the authors’ work with world-class organisations. It shows leaders how to focus on the skills that impact on the client experience and the company’s ability to deliver outstanding service, resulting in improved profits, employee retention, company growth and competitive advantage.

Get Trusted by Donna Whitbrook, Lyn Bromley at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Practical Inspiration Publishing and it has 232 pages.