Trusted : The human approach to building outstanding client relationships in a digitised world
Book Details
Format
Paperback / Softback
ISBN-10
1910056553
ISBN-13
9781910056554
Publisher
Practical Inspiration Publishing
Imprint
Practical Inspiration Publishing
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Nov 16th, 2017
Print length
232 Pages
Weight
364 grams
Dimensions
13.90 x 21.60 x 2.30 cms
Product Classification:
Occupational & industrial psychologyBusiness communication & presentationCustomer services
Ksh 2,900.00
Werezi Extended Catalogue
0 in stock
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Quality
Fast
In a world of increasingly digitised interactions we still have a desire to connect on a human level. Trusted is full of inspirational ideas, top tips and insights from our experience of working with world-class organisations. It shows leaders how to focus on the skills that impact on the client experience and deliver outstanding service.
Shortlisted for the Judges’ Choice Award, The Business Book Awards 2017
In a world of increasingly digitised interactions it’s more essential than ever for businesses to connect with their customers and staff on a human level.
Trusted gives clear strategies to build and maintain deep professional relationships, authentically. The revolutionary T-spot model explores the five essential areas that must be aligned to create professional trust - mindset, communication, interaction, behaviour and professional image - and reveals where the ‘credibility thief’ is damaging that trust and, ultimately, your profits.
Beautifully designed with concepts illustrated visually throughout, Trusted is full of inspirational ideas, top tips and insights drawn from the authors’ work with world-class organisations. It shows leaders how to focus on the skills that impact on the client experience and the company’s ability to deliver outstanding service, resulting in improved profits, employee retention, company growth and competitive advantage.
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