Winning at Service : Lessons from Service Leaders
Book Details
Format
Hardback or Cased Book
ISBN-10
0470848235
ISBN-13
9780470848234
Publisher
John Wiley & Sons Inc
Imprint
John Wiley & Sons Inc
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jan 14th, 2003
Print length
208 Pages
Weight
428 grams
Dimensions
23.40 x 15.50 x 1.90 cms
Product Classification:
Management & management techniquesCustomer servicesService industries
Ksh 7,200.00
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Aims to reveal the secrets to service success by analyzing four service companies that grew from small beginnings to the leaders in their industries. This book includes interviews with the four CEOs who guided the companies to their success which reveal the three basic principles they all share.
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