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Breakthrough Customer Service

By: Coopers & Lybrand) Brown Stanley A. (International Centre of Excellence in Customer Satisfaction (Author)

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Ksh 5,200.00

Format: Hardback or Cased Book

ISBN-13: 9780471642329

Publisher: John Wiley & Sons Inc

Publication Date: Mar 9th, 1998

Weight: 826 grams

Dimension: 24.30 x 16.70 x 3.00 cms

Category: Customer services

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This reference offers coverage of aspects of customer service and support. Contributors from companies including Coopers & Lybrand, IBM and Xerox offer advice on creating the corporate culture, establishing and using the right measurements and standards, and short- and long-term strategic planning.

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